Belle, our Border Collie, is really afraid of people and new environments, causing her to bark and urinate on the floor. I called Jim as he had worked with my previous dogs. The minute he walked in the door – no barking or peeing. He worked her in our building around 40 employees and desensitized her to the ones she was afraid of and most importantly taught me how to work with Belle. One of the big reasons I called Jim to help with Belle was I knew he would give me a step by step system to put into place so I could keep moving forward. I love that he had email support which I took full advantage of. It made me feel like I could always reach out for help during our lessons.